Shipping Policy

Thank you for choosing OZGUR DIS TICARET LTD. We strive to provide you with a reliable and efficient shipping experience. Please review our shipping policy below, designed to comply with Turkey laws and ensure transparency in our operations.
1. Order Processing Time: Upon confirmation of your order, our team will initiate the processing, which may take up to 1-3 business days. This includes order verification, customization (if applicable), and preparation for shipment.
2. Shipping Timeframe: Our standard shipping timeframe within the United Kingdom is between 10 to 14 business days from the date of order processing. Please note that this timeframe may vary based on factors such as product availability, customization requirements, and delivery location.
3. Delivery Methods: We utilize reputable shipping carriers to ensure the safe and timely delivery of your containers. Tracking information will be provided once your order is dispatched.
4. Shipping Rates: Shipping rates are calculated based on the size and weight of the ordered containers, as well as the delivery location. These rates will be clearly communicated to you before finalizing your purchase.
5. Delivery Address: It is the responsibility of the customer to provide accurate and complete delivery information. Any changes to the delivery address should be communicated to our customer service team as soon as possible.
6. Delivery Confirmation: A confirmation email will be sent to you once your order has been dispatched. This email will include tracking information to monitor the progress of your shipment.
7. Unforeseen Delays: While we make every effort to adhere to the specified shipping timeframe, unforeseen circumstances such as adverse weather conditions, transportation disruptions, or other external factors may cause delays. In such cases, we will keep you informed of any changes to the expected delivery date.
8. Customs Clearance (International Orders): For international orders, customs clearance procedures may contribute to extended delivery times. We work diligently to expedite the customs process and minimize any potential delays.
9. Receiving the Shipment: Upon receipt of your shipment, please carefully inspect the containers for any visible damage or discrepancies. Report any issues promptly to our customer service team for resolution.
10. Returns and Refunds: – Please refer to our Returns and Refunds Policy for information on the process and conditions for returning containers. This policy can be provided upon request.
11. Contact Information: – For any shipping-related inquiries or concerns, please contact our customer service team By placing an order with OZGUR DIS TICARET LTD, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy. We appreciate your understanding and cooperation. If you have any questions or require further clarification, please do not hesitate to contact our customer service team.