Return and Refunds Policy

Thank you for choosing OZGUR DIS TICARET LTD. We strive to provide high-quality container solutions and excellent customer service. Please review our Return and Refunds Policy outlined below, which complies with Turkey laws and regulations.

1. Returns: a. Defective or Damaged Goods: – If you receive a container that is defective or damaged, please notify us within 5 days of delivery. – We may require photographic evidence of the damage before authorizing the return. – Once approved, we will arrange for the return and replacement of the damaged or defective container at no additional cost.

b. Change of Mind: – If you wish to return a container due to a change of mind, please notify us within 3 days of delivery. – Containers must be returned in their original, unopened condition, and the cost of return shipping will be the responsibility of the customer. – A restocking fee may apply, and the refund will be processed upon inspection and approval of the returned container.

2. Refunds: a. Defective or Damaged Goods: – If the return is approved for defective or damaged goods, a full refund or replacement will be offered, including the cost of return shipping.
b. Change of Mind: – For returns due to a change of mind, a refund will be issued less the restocking fee and the original cost of shipping. – The refund will be processed within [X] days of receiving the returned container and confirming its condition.

3. Cancellations: If you wish to cancel an order before shipment, please contact us as soon as possible. For cancelled orders, a refund will be issued, but a cancellation fee may apply, depending on the stage of order processing.

4. Warranty: Our containers come with a standard warranty. If you encounter any issues covered by the warranty, please contact us, and we will work to resolve the matter promptly.

5. Turkey Consumer Rights: This policy is in compliance with the Consumer Rights Act 2015 and other applicable UK consumer protection laws. Your statutory rights as a consumer are not affected by this policy.

6. Contact Information: For returns, refunds, or warranty claims, please contact our CUSTOMER SERVICE TEAM. Provide your order number, details of the issue, and any relevant photographs to expedite the process.

7. Changes to the Policy: Container Lift Shipping Services Limited reserves the right to update or modify this policy at any time. Changes will be communicated to clients in advance. By engaging in business with Container Lift Shipping Services Limited, you acknowledge and agree to comply with the terms and conditions outlined in this Return and Refunds Policy. If you have any questions or require further clarification, please do not hesitate to contact our customer service team.